Yes, guests have access to a pool and a fitness center during their stay. Buen ambiente, la comida excelente, las habitaciones con balcones no estn muy limpias. Esto no es un reflejo de los estndares que aspiramos a mantener y agradecemos que nos lo hayas sealado. Thank you for the 5/5 rating, Carol!It's excellent you enjoyed your time at Verdanza Hotel so much and that we could exceed your expectations. Air conditioning Number of rooms: 222. Reviews of Verdanza Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. Iron They never clean the room. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing. Response from Customer Service on Jul 13, 2023. Certain suites at the 3-star Verdanza Hotel San Juan boast views over the sea as well as feature free Wi-Fi and an iPod dock and a safe for security reasons. We'll make sure to communicate your feedback to our team. All cribs and extra beds are subject to availability. Nos esforzamos por mejorar continuamente y tu opinin es esencial para abordar estos problemas y realizar cambios significativos.Una vez ms, nos disculpamos sinceramente por la experiencia que has tenido y esperamos tener la oportunidad de mostrarte nuestras mejoras y brindarte una experiencia ms agradable en el futuro. In our constant quest for excellence, we sincerely hope for an opportunity to rebuild your trust, demonstrating the true level of service and comfort we offer. We believe in the power of a good smile and that is why keeping yours is our priority. All rights reserved. What is the timeframe for check-in and check-out in the San Juan hotel? They were knowledgeable and friendly, always willing to help with anything I needed. They're also applicable regardless of the comment's tone. Si hay alguna manera de que podamos acomodarlo durante una visita futura, hganoslo saber. If you can't find what you're looking for, you can also send your own questions to the property. So at midnight Im running to CVS with my husband to buy Benadryl cortisone . Free WiFi, 25 m Horrible experiencia jams volvera a quedarme ahi ni regalado. Bathrooms are outfitted with large vanities, Rusk bath products, and magnifying mirrors. Response from Customer Service on Jun 13, 2023. We understand the discomfort caused by the problems that arose in the second room you occupied and we sincerely apologize for the inconvenience this caused to you and your family. 219 out of 1342 reviews" ". We truly hope that Verdanza Hotel will have the opportunity to serve you better in the future and ensure your next experience with us is as comfortable and enjoyable as we aim for it to be. 180 out of 1342 reviews" ", Rating 2 - Terrible. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. They are pet friendly. We regret that your room wasn't refreshed properly. Our hotel also provides: More than 16,000 square feet of newly renovated flexible indoor and outdoor meeting space A unique Muse Room designed to promote creative corporate meetings Fitness center Rooftop terrace with mesmerizing views. From $150.17 per night. Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay. Double-check the maximum capacity for the room you selected. We look forward to hosting you again soon so we can share another splendid experience with you! We are disappointed with the service at Verdanza Isla Verde. Vacation rentals in United States of America, Vacation packages in United States of America, Cancel your hotel or vacation rental booking. Response from Customer Service on Jul 17, 2023. PRO- Location, location, location. Traveled with family and small children, Business traveler, Response from Customer Service on Jun 27, 2023. Each room is equipped with modern conveniences such as one king, free wireless Internet access, flat screen TV with premium cable programming and working station, in room safe, mini refrigerator,two bottles of mineral water. This family-friendly hotel is 3.6 mi (5.8 km) from The Mall of San Juan and 3.9 mi (6.3 km) from Jose Miguel Agrelot Coliseum. If you buy something through our links, Oyster may earn an affiliate commission. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Tripadvisor (8103) 4.5-star Hotel Class. View deals for Verdanza Hotel San Juan, including fully refundable rates with free cancellation. Expedia, Inc. is not responsible for content on external Web sites. These opinions do not necessarily represent the views of Booking.com. Casa Blanca is located in the heart of old San Juan, with many restaurants and places to visit during your stay, a hotel with a very peculiar and beautiful touch, its antique and colonial details stand out, the staff is very friendly. Each review score is between 1 and 10. The property was nice, with beautiful artwork. Free Wi-Fi and iPod docks are also standard. Mre St. Clair Hotel is a pleasant, three-pearl property located at the eastern end of Isla Verde beach. Best Kid-Friendly Hotels in San Juan, Puerto Rico, It Doesn't Matter What Your Budget Is -- You Can Find an Amazing LGBT-Friendly Hotel in Puerto Rico, Embassy Suites by Hilton San Juan Hotel & Casino, Courtyard by Marriott Isla Verde Beach Resort, Located within walking distance of shops, restaurants, and the beach, Well-kept rooms offer coffeemakers, mini-fridges, and flat-screen TVs, Lovely lagoon-style pool with splash park and whirlpool, Dining options range from grab-and-go to wine and tapas, Diverse meeting spaces include a rooftop deck and creative room, Sunny rooftop fitness center and business center, Small, off-leash park area available for pets. Queremos asegurarnos de que esos errores se borren para nuestros futuros huspedes.Una vez ms, le agradecemos el tiempo que se ha tomado para dejarnos una resea. The hotel also has an enclosed, outdoor area called PawsPark, where pets can play off-leash on a green lawn. from. There were we were missing toiletries basic needs bathroom tissue for a day and a half had to purchase wipes. We care about the happiness of our guests so we look forward to hosting you again soon at Verdanza Hotel. Rooms on the second and third floor feature a private balcony overlooking the pool and gardens. The room in question will undergo a thorough investigation and if need be, expert fumigation to ensure it meets our rigorous cleanliness and hygiene standards. The hotel also has a car rental service on-site, so guests can rent a car and explore the island. Respect the privacy of others. We did have a few issues with the second room we were moved to because the room we had originally checked into was already reserved for another guest, like I said the place is very clean you feel it the moment you walk through these doors, now with that being said , Im not to sure what happened with the second room we were transferred to , because the first night my daughter and I woke up with bites everywhere, we thought it maybe a mosquito got in however we did report it, someone was sent up to investigate, he took the whole bd apart said he didnt see anything so no BUGS, I thought ok, they cleaned changed the sheets, we went about our business, came back that night showered and went to bed about half our into bed I got bit up all over again, my daughter and son as well, we called the manager they came up saw the condition of my daughter bites mine as well and moved us to another room. We're hoping we'll be seeing you again during your next visit to Verdanza Hotel. TravelClick Website 2020 Verdanza Hotel | Made byTravelClick an Amadeus Company. Guests' comfort is at our highest priority, and we acknowledge the importance of instant access to necessities such as water and snacks, particularly when traveling with little ones. Booking.com does not accept responsibility or liability for any reviews or responses. Valoramos la higiene, y nuestro equipo de limpieza trabaja arduamente para asegurarse de que cada habitacin est en condiciones ptimas antes de la llegada de los huspedes.Nos apena que hayas enfrentado dificultades con el bao, como el inodoro y el papel higinico. If you prefer to dine outside, don't miss a chance to visit Entrevinos and Mi Casita, located within just a 5-minute walk. Visit hotel website. Friendly staff. At the 3-star Verdanza Hotel guests can rent cars. We regret the misunderstanding regarding the VIP benefits. Verdanza Hotel: Verdanza Hotel San Juan - See 1,767 traveler reviews, 721 candid photos, and great deals for Verdanza Hotel at Tripadvisor. From a central location steps from it all, to newly renovated, tropical modern guest rooms and resort-style amenities, the Verdanza Hotel is the perfect gateway to experience an unforgettable stay in Isla Verde. Guests of the San Juan hotel can check in from 3 PM to 11.59 PM and check out from 12 PM. She really went above and beyond to make sure our room was like her name EMACULATE! Verdanza Hotel - Verdanza Hotel situato in un quartiere turistico di San Juan, a 15 minuti di auto dall'aeroporto di San Juan Isla Grande. Would not stay again. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Dogs and cats only. 211 out of 1342 reviews" ", Rating 4 - Poor. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. This service may contain translations powered by Google. Each room is equipped with modern conveniences such as double beds, free wireless Internet access, flat screen TV with premium cable programming and in room safe, mini refrigerator, two bottles of mineral water, and work area with lighting. Verdanzas main restaurant, The Eighty Bistro, offers an international breakfast menu along with Caribbean fusion cuisine for lunch and dinner. Thanks for the perfect rating, Miguel! Pack a swimsuit and escape from the cold with Verdanza's Sandy-White Getaway package, Ready for aGetaway? -HOUSEKEEPING- My young daughters and myself decided we didn't really need to request. The hotels 222 guest rooms are clean and smart, featuring mini-fridges plus bathrooms with shower/tub combos. Your acknowledgments will be heartily conveyed to them as an example of a job done right.As much as these commendations bring us joy, your experience with the room situation demands our immediate attention. Air conditioning Regrettably, your concluding statement states otherwise and this deeply distresses us. Hola Xaymara, le agradecemos por sus comentarios. Qu tengas un lindo da! We understand the importance of cleanliness and comfort for our guests, and we're disappointed that we were unable to meet those expectations in this instance.In the same vein, we're sorry that you had to experience a problem regarding pests in your room. Dont stay here. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Despite complaining to several staff members no one ever corrected it. Staff were very friendly and helpful. It is about 1-1/2 blocks to the beach. There are no extra beds provided in a room. Response from Customer Service on Jun 19, 2023. Only travelers who have booked a stay with us can submit a review. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. The soundproof rooms at the San Juan hotel are fitted with free WiFi and an iPod dock, some of them feature soundproof windows. American Express, Response from Customer Service on Jul 20, 2023. If you want to request something specific, you can do that after you select your rate. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Active guests will appreciate fitness classes and a gym area as well as a fitness center offered by the hotel. The park also includes a few pet-sized obstacle-course features, along with benches where owners can rest. VERRRRYYYYY low quality. There is a fitness center with a wide range of sports. Some of these fashionable units look out over the sea. We can't wait to share another fantastic experience with you soon. CONS - ROOM- Has no coffee machine & microwave needs to be requested. GO Puerto Rico Shuttle operates a vehicle from San Juan Airport to Casa Blanca Hotel on demand. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). - I had high hopes for this hotel but I cannot recommend it to anyone, even at a steal of a price. At Verdanza Hotel, guests can relax and enjoy the sun, knowing their kids are having a great time in the pool and Water Spray Park. Posterior a esto me indican que no podia hacer el mismo porque tenian otro huesped entrando y que debia retirarme a las 12pm. I had a great stay at a hotel in the Isla Verde area. Facing our views of gardens, pool or city. While our desired intention is to accommodate our guests as early as possible, availability may vary based on prior bookings. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future! We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon. Reservations:787-253-9000 Which facilities are included in the rooms of the 3-star Verdanza Hotel San Juan? Deberamos haber sido ms claros sobre la comunicacin correcta y por eso, nos disculpamos sinceramente. 8020 Tartak Street, Isla Verde, Puerto Rico 00979 Incredible views, plenty amenities, delicious restaurant and breakfast spread. I ended up talking to the manager. It also offers a hot tub area, water park and free WiFi in public areas. Yashira,Primero que nada, lamentamos profundamente que hayas tenido una experiencia tan desagradable en tu estancia con nosotros. The 3-star Verdanza Hotel features 3 restaurants for on-site dining, among them an a la carte restaurant Espresso Lab featuring a high rating of 4.5. Response from Customer Service on Jul 5, 2023. Rooms are a good size. Thae Staff were the only things trying to make us comfortable but they couldn't make Miracles. The resort's good-sized lagoon-style pool is surrounded by a narrow, landscaped lawn and overlooked by the hotels yellow buildings. Stylish dcor with artwork from a local drone photographer featuring a diversity of Puerto Rico settings, smart furnishings sourced from local vendors and premium beds invite guests to sit back and settle in. Cuarto comodo. Response from Customer Service on Jun 14, 2023. Iron Rotted ceiling in the bathroom, which didn't even have a door to make private, tile that was a sand magnet old dingy tech for a phone and TV. 8020 Tartak Street, Isla Verde, Carolina 00979 Puerto Rico. What stood out to me the most, though, was the staff. We appreciate you sharing your concerns with us, Gissella.We regret to hear that you were dissatisfied with your recent visit. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. He is incredibly kind, accommodating, genuinely seems happy just to help everyone out. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. 2. Verdanza Hotel. I will never stay at this hotel again. Verdanza Hotel. -at this point its completely unacceptable to remain in any of these rooms. They did not. Response from Customer Service on Jun 17, 2023. 8020 Tartak Street, 00979 San Juan, Puerto Rico Not a hoot service, old room with air conditioning broke and not a good response. 6.8. If we find any, we delete them and, if necessary, take action against whoever is responsible. Pool view Animal lovers will be pleased with the hotels donation program -- guests are asked to voluntarily add $1 to their room charge each night and 100 percent of the contributions are donated to the Pet SOS animal rescue organization. The matress i can say was extra soft Lol that's all. Checking in is quick and easy, and the restaurant on site is decent. Volvera a visitar el hotel de no tener otra opcin disponible, Disliked: Cleanliness, property conditions & facilities. We can't wait to see you again soon so we can share another amazing experience with you!Have a beautiful day! To edit a review youve already submitted, contact our Customer Service team. Thanks for the 4/5 rating, Catherine!We're thrilled you enjoyed your time at Verdanza Hotel so much! Dirt and marks on wall. Our hotel was fully renovated in 2019 creating a relaxing, home away from home setting . No explanation, no reason and no apologies. It's unfortunate our housekeeping policy was not on par with the high standard we're accustomed to sharing. We hope to have the opportunity to better serve you in the future. Guests can indulge in massages, and Eighty20, one of 2 restaurants, serves breakfast, lunch, and dinner. Free Wi-Fi is available throughout the property. Find more info about the property in the questions and answers. Rooms on the second and third floor feature a private balcony overlooking the pool and gardens. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. Yes, guests of the hotel can enjoy buffet breakfast served daily in the restaurant. Unlike most self-catering properties, Mre St. Clair Hotel features, Coral by the Sea is a budget property offering 68 basic rooms in the tourist hotspot of Isla Verde. Private Bathroom The location to the beach was very convenient, making it easy for me to take long walks along the coast. Rating 10 - Excellent. Garden view My family vacation to visit family on the island, I've stayed here in the past and was always satisfied. We appreciate you getting in touch with us and sharing this feedback. By proceeding, you agree to our Privacy Policy and Terms of Use. Check-in was not until 4 PM when the room became available. We hope you allow us to host you again soon so we can share a more positive experience with you soon. This hotel offers 2 restaurants, an outdoor pool, and a gym. We appreciate you taking the time to share your feedback, Freedom817215. 5 days in no housekeeping, had to ask for towels, soap, shampoo and even toilet paper. There was a problem loading the reviews. Own or manage this property? You can try contemporary cuisine in a wine bar which is located very close by. Our passion and commitment is to make you feel part of our family. though, we enjoyed our stay and would definitely consider coming back. There was no mattress cover and no bottom sheet. The location was perfect for us - just a short walk to the beach and many lively restaurants and bars. All rights reserved. the service is lousy and the conditions of the hotel are lousy I do not recommend it as a hotel in PR. The hotels pet-friendly policy and little off-leash park area make it a particularly great pick for pet owners. Thanks for the great rating, Deliannie!We are always working very hard to provide the best experiences for all of our guests. Rome2Rio is a door-to-door travel information and booking engine, helping you get to and from any location in the world. Gracias por la calificacin fantstica, Sheila!Es extraordinario que hayamos podido superar sus expectativas durante su estada en Verdanza Hotel. Rest assured we will be addressing these areas of concern mentioned to ensure we heighten standards of service, cleanliness, and overall guest experience. Thank you for taking the time to share your feedback, Luis.It's unfortunate you had such challenges during your time with us. Specialties: Located in Isla Verde, Puerto Rico, just one block from a dazzling golden sand beach named the best urban beach in town, the Verdanza Hotel combines the amenities of the premier full-service hotels with the friendly, personalized service, unique style and independent spirit of a boutique hotel. Enjoy al fresco dining and happy hour at the two onsite restaurants. Each room is equipped with modern conveniences such as one king, free wireless Internet access, flat screen TV with premium cable programming and working station, in room safe, mini refrigerator,two bottles of mineral water. Great location with a beach nearby and plenty of dining options within walking distance. now back to front desk again, explaining the bugs to another person and finally got a 3rd room. Response from Customer Service on Jul 6, 2023. Pets allowed for an extra charge of USD 75 per pet, per stay, plus a safety deposit of USD 250.00 per stay. There has been no resolution or compensation for the terrible time and the lack of communication is a reflection of poor service. A few blocks from the beach. Guests can relax by the pool on the sun terrace or play in the water fountain. It's regrettable to hear about the cleaning standards and issues relating to housekeeping within your room. Read our. We appreciate your feedback, Marlene.Your experience is not on par with the level of service we're accustomed to sharing with our guests. Poolside rooms on the first floor have direct access to the pool. The 3-star Verdanza Hotel is located in Isla Verde district in the very heart of San Juan. Verdanza Isla verde has to remember that we stay in a hotel and the expectations of guests is that the room be similar or better than the room in our house and these rooms do not represent anything compared to the rooms in my house. Hotel in Old San Juan, San Juan. 8020 Tartak Street, Isla Verde, Carolina. Its no secret that countries like Jamaica, while filled with pristine beaches and amazing culture, can. We are disappointed to hear that you had an unsatisfactory experience with us.Firstly, we apologize for any inconvenience caused by the check-in time. You also mentioned the slow response to your concerns when you asked for your room to be re-cleaned. Please be assured we will pass along the positive feedback to encourage consistently better performance in addressing our guests' needs.We sincerely regret that your stay wasn't as enjoyable as it should have been and we take your comments seriously as we strive to rectify these issues. Ped por dos ocasiones que lo revisaran y nunca sirvi. It's excellent your time at Verdanza Hotel was so fantastic! Home; Weddings; Weddings in Isla Verde, Puerto Rico . Pool view When they gave us the room and we inspected the room, we noticed that the bed sheets were all stained and dirty, the window curtains were full of dust, the bathroom ceiling had a leak that stained the ceiling acoustic, it was replaced because we requested it and in several days the stain reappeared in the ceiling acoustic, the safe was closed when we arrived, there were not enough towels, we called to get more towels and no one answered the call in housekeeping, the call was redirected to front desk and Mrs R herself brought us towels. We strive to offer our guests quality service and comfort. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. 1337 reviews. Furniture at lobby area needs attention as well,cushions were stained.I suggest a few umbrellas for the pool area, that was excellent by the way. Habiendo dicho eso, nos aseguraremos de analizar sus inquietudes sobre el avance de los balcones. Thank you for taking the time to share your feedback, Eduardo.We're disheartened to hear about the challenges you experienced during your time with us. 464 out of 1342 reviews" ", Rating 8 - Good. Try again. Are there opportunities to exercise at Verdanza Hotel? 787-767-9120. We look forward to sharing another amazing experience with you soon at Verdanza Hotel.Have a wonderful day! We do hope for the chance to share a more positive experience with you soon. Providing satisfying and comfortable stays is always what we strive for. A stay at Verdanza Hotel places you in the heart of Carolina, a 1-minute drive from Isla Verde Beach and 5 minutes from San Jorge Children's Hospital. After you book, we'll provide details so you can contact the property directly. Are any cleaning services offered at Verdanza Hotel? The worst part was the bathrooms in the pool area. Please see our partners for more details. We appreciate the feedback, Gerardo.It's unfortunate you had such challenges during your time with us. - Expansive pool area and Jacuzzi with chezlounges and towels Located close to Isla Verde Beach and The Mall of San Juan, Verdanza Hotel provides a poolside bar, a terrace, and a coffee shop/cafe. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Absolutely disgusting. Room choices are standard bedrooms, junior suites, and suites. We appreciate you sharing this positive rating, Victor!The comfort of our guests is important to us so we can't wait to see you back again at Verdanza Hotel. What business facilities does the 3-star Verdanza provide? Tambin es nuestro objetivo asegurarnos de que la televisin y los servicios de nuestras habitaciones funcionen adecuadamente. We appreciate your compliments regarding our hardworking team. Im going to start with the good portion of the hotel. A tiny business center with a PC and a printer is set in a cubicle in a corner of the fitness center. What food & drink options are available at Verdanza Hotel? We are glad to hear that you had a good and satisfactory experience. We take pride in offering a variety of culinary experiences for our guests, ensuring that they can find the perfect meal without having to leave the comfort of the hotel. Guests of the 3-star Verdanza Hotel are welcome to relax at the onsite pool bar. I didn't received my VIP benefits, the only coffee shop opens after 10am almost lunch time so be prepared to go out and dine. Thank you for sharing, Rafael!At Verdanza Hotel, we strive to provide exceptional service for each person who walks through our doors. Private Bathroom The charming hotel includes a fitness center and a sundeck available for an additional charge. All content should be genuine and unique to the guest. Late check-in is also possible by prior arrangement with the property. Our experience was good overall, but could have been better, and this is why, we stayed in room 1005 located at the bottom floor of the building right in front of the pool and the ceiling had a lot of MILDEW as well on top of the AC unit and walls, thats a really serious safety hazard!! While its not particularly ritzy, Verdanza offers everything you would expect from a reliable, upper-middle-range hotel, including a nice pool, a handful of decent dining options, and a central location. Pets are allowed on request. Spoke to manager and told them im on day three with no housekeeping and im going out now so please clean room. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. a comfortable and recommendable experience. Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Any demeanor falling short from courteous and professional is unacceptable and we assure you that we are treating this matter with the seriousness that it deserves.However, it does give us some relief that there were occasions when our staff could be of service. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out.

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