(ART), Fairfax Connector, Fairfax CUE, and Loudoun County Transit. One thing to note though: if you're transferring an existing card to your Apple Wallet, the existing card will stop working. The Stored Value balance and pass associated with your SmarTrip card will not change. The low end of the range is equal to the number of minutes it takes the train to travel from the origin to destination station. CTRL + SPACE for auto-complete. You can pay fares for several transit systems with just one How do I register my SmarTrip card and associate the card with my account? charge will be the total value in your shopping cart. SmarTrip and CharmCards can be purchased by visiting the Online Fare You will know when your passes expire and easily purchase a new pass or value as needed. All smartcard orders are shipped via USPS first class mail. How do I sign up for SmartBenefits Transit Pass Benefits? Your credit card will be charged when you initially set up Auto Reload Apparently, if one has not used their card for a while, the online account "Stored Value" will show as zero dollars even though there is a balance remaining on the card. A 50 discount when transferring from Metrobus to Metrorail or vice versa within a two-hour period. I did not receive my order yet. This will remove the card from Apple Wallet. We won't give any information to anyone Select "View" next to the recurring order you want to suspend. card), we automatically register the card for balance protection, on Place your SmarTrip card on a flat surface and rest your iPhone on the bottom half to complete transfer. for assistance. You can also check your balance via your Click the option to "Cancel Auto Reload" and then confirm the cancellation. In order for you to use your employers Transit Benefits program with the SmarTrip card in your Apple Wallet, the SmarTrip card must be enrolled in the program. Log on to the Washington Area Transit Authority website. I'm unable to add value or a pass onto my SmarTrip card using my Apple Watch. You can view card balances for all cards linked to your account. What version of iPhone do I need in order to transfer my SmarTrip card to Apple Wallet? Select the "Wallet and Apple Pay" option. Auto reload of Stored Value will trigger when the value of the card drops below the established threshold of $10.00. No. What is the difference between CharmCard and the SmarTrip card? and complete your first purchase. Pay-Per-Ride MetroCards. Once that is complete, select "Add Card" in Apple Wallet on your new iPhone and follow the steps to restore your SmarTrip card. Most cards will not expire for several years. The combination is fine. Click on "Details" for information on a smartrip@wmata.com or 888-SMARTRIP for further assistance. There are 3 ways to add a SmarTrip card to your Apple iPhone. Metro is reminding customers that the oldest SmarTrip cards expire on Tuesday, as the agency continues the installation of new faregates in the Metrorail system. Be sure that deducted from your card will be the difference between the appropriate Metro General Manager Paul Wiedefeld announced Thursday that SmarTrip payments will soon be available on most smartphones and the Apple Watch. These six DC neighborhoods offer the very best of the city, from great restaurants and shops to historical sites and world-class museums. Below are the values and/or times when your credit card will be charged About two-weeks after the Scheduled Release Date. status by clicking "View Order History" on your online account home If your card type does not match one of the patterns above, your card does not need to be replaced at this time. What is Express Transit and how do I enable it? You can pay fares for several transit systems by simply tapping your iPhone or Apple Watch. That's a reminder to add value before your next trip, preferably at wmata.com (consider, For PRTC and MTA: Touch the card to the target a final time. What if I'm unable to load my products within the 30-day period following my online purchase? Metro is encouraging riders with those cards to replace them now to avoid issues later. Select the card to which you want to add stored value or a pass. You must provide a valid credit card, as a secondary payment Please try one of the solutions below. When I use a SmarTrip card, do I get a discount for bus and rail transfers? it. Check to ensure your Apple Watch is on and linked to your iPhone. How do I add a bus pass to my smart card? If you need additional funds to pay for parking or transit before the end of the current benefit month, then add value to your personal stored value purse online using your SmarTrip account; at a bus farebox; at the Fare Vending and Add Value machines at any Metrorail station fare vending machine; or at select CVS, Walmart, and Giant stores. show as "In-Process", and after it has been shipped, the status will A new page will appear. If you live outside of a 100-mile radius of the Baltimore . some information that will enable us to verify that you're the I searched through our WMATA literature and looked on . Tips and tricks for checking out Washington D.C. with your family. or DC area, you may be eligible to request a refund of the value on your We use this information only to confirm your identity before fulfilling your requests. No, you cannot share a SmarTrip card; each rider must have his or her own card. If you experience problems loading stored value or products through For example, if your card has $50 in parking benefits, $20 in personal stored value, and the parking fee is $10, then $60 will be displayed ($50 in parking benefits less the $10 parking fee plus the $20 in stored value). Image: Courtesy WMATA. Click here to learn more. Existing Senior SmarTrip cards are eligible using the SmarTrip app. is active and the other is inactive. $28. $38. Delete SmarTrip from iPhone. If the information still does not appear, please contact the SmarTrip Regional Customer Service Center at What if I have an unrecognized transaction on my SmarTrip card? You can register a SmarTrip card to protect its balance. Click the "Details/Edit/Cancel" link next to the auto reload stored value that you want to cancel. history and balance(s) if the SmarTrip card receiving SmartBenefits is registered in the name of the employee. If you think your card is missing SmartBenefits, then use your SmarTrip web account (not the mobile app) to check for Other Pending SmartBenefits. You must tap your SmarTrip card within 30-days of the adjustment date to load the adjustment to your card. There is no limit to the number of cards you can When associating my SmarTrip card with my online account, I received a "Card Registration Failure" error message. Where can I use my SmarTrip card in Apple Wallet? Do Senior or Reduced Fare SmarTrip cards work with SmartBenefits? within four hours of online purchase. added. You can transfer the balance to a new card. I just bought a new iPhone, how do I recover my SmarTrip card from my old iPhone? read Metro's Privacy and Data Use Policy. I am now planning to return to DC and when I went to add funds to the card, my online account indicated the balance was zero. the cost of a card, we'll transfer your card balance at the time it was Please remember when calling for assistance that we must speak You may add up to $300 in stored value on a SmarTrip card, or Please remember when calling for assistance that we must We do not recommend using gift cards or prepaid You no longer need to carry a physical SmarTrip card. No. What are the benefits of adding my SmarTrip card in Apple Wallet? Login to your SmarTrip account, select your card and click Update Card Information to confirm your email address so that youll get notified when you can transfer your balance online. 6 neighborhoods you got to check out in D.C. your behalf. I am unable to transfer my physical SmarTrip card to Apple Wallet. Is it correct that balances expire? What is the difference between a SmarTrip Card and a CharmCard? What happens to my Transit Pass Benefit if my card is lost or stolen? click here. a communications problem or system error. Doing this often may significantly reduce the power reserve for Express Transit cards. delivered or until it has expired after 30 days. Beep = Fare Paid or Add Value Complete were charged incorrectly for your product, contact SmarTrip Customer The amount of your initial credit card Smartcard orders can be cancelled online the same day the order was If you have Transit Pass Benefits, and wish to subscribe to Auto If you purchased or transferred your SmarTrip card directly in Apple Wallet, download the SmarTrip app, create an account, and login. If your employer allows Rollover of unused benefits, then there is no limit. I don't use the card that often, but it never leaves my wallet. Copyright 2023 NBCUniversal Media, LLC. discount when transferring from Metrobus to Metrorail and from Metrorail You can have one SmarTrip card enabled for Express Transit on each iPhone or Apple Watch. Once your order begins the fulfillment process, it will "submitted", please call SmarTrip/CharmCard Customer Service at For example, this feature Remember Once you've entered your information on the registration website, it is registered to you in On Apple Watch Series 3 and newer, and iPhone 8 and iPhone 8 Plus and newer, you can add up to 12 cards. I've been using it this year and haven't had any problems at all. The best way to tell if you need to replace your card is to check the serial number on the back. The remaining balance is the amount of Stored Value on your SmarTrip Card at the time it was lost or stolen. Choose an amount to put on the card and select Add Money. Follow the directions of the employee assisting with the device. On the View Card Summary page, locate the Current Auto Reloads section.>/li>. How much stored value can I add to my smart card from my online account? However, if a pass on the lost/damaged card was purchased with transit pass benefits, then you must ask your SmartBenefits Administrator to reassign the refund for that pass to your new card. status shows as "In process" or "shipped", the order cannot be How do I replace a lost or damaged SmarTrip card that has SmartBenefits? The balance will appear below the SmarTrip card image. Certain iPhone cases my interfere with transferring your SmarTrip card to Apple Wallet. Passes are loaded onto your SmarTrip Card when the card is tapped at a fare machine, Metrorail fare gate, or bus farebox. Card Information. To comply with the IRS code, Metro does not issue SmartBenefits refunds to employees. Free stored value transfers (the system will check to see if you are eligible for a transfer-based discount and apply it if applicable), Any Active Pass (Metro Select Pass, 7 -Day pass etc.) Can I obtain a refund of the remaining benefits on my card if I do not plan to use them? If your iPhone is lost or stolen, you can follow these steps to temporarily suspend use of your device: When you select Lost Mode, your device cannot be used to ride transit or make any transactions with Apple Pay. Click on that X to delete the SmarTrip app from your phone. Open the Wallet app on your iPhone and press the "+" icon. This transaction can be Auto Reload for SmarTrip or CharmCard allows you to have a pre-defined dollar value or pass automatically added to your registered card, using a credit card stored in your online account. You will be able to see your transaction history. SmarTrip is a rechargeable farecard that you can use on OmniRide buses as well as many public transportation systems throughout Northern Virginia, Maryland and the District of Columbia including Metrorail and Metrobus. Allow two days for bus farebox product delivery. anyone other than the registered cardholder. If you purchase your smartcard online, we will automatically register It is measured from the time a customer taps a SmarTrip card to enter the system, to the time when the SmarTrip card is tapped to exit. You can only have a transit card in Apple Wallet on one device at a time. If your card was never enrolled in SmartBenefits, you can visit the Transit Accessibility Center located You must tap your new card to a SmarTrip target between one and 30 days of transferring your funds. SmartBenefits participants cannot transfer balances online right now. You may have a SmarTrip card on your iPhone and Apple Watch as long as they are two separate cards. Select "Transfer Existing Card" and follow prompts. www.wmata.com/fares/smartrip/gocard-replacement, City Administrator Obfuscates on Heliport Relocation, Employee Shoots Self at DC Water Headquarters. Senior citizens can purchase a Senior SmarTrip card by showing a valid photo ID with proof of age at any Metro sales office, commuter store, or other selected retail outlets. There may be a delay in the app reflecting activity related to a new card in Apple Wallet. Metro offers a variety of passes depending on your needs: You can purchase SmarTrip cards The maximum amount of time a customer could wait for a train (based on WMATA service standards: 1-3 minutes (depending on the station) for customers to walk between the platform and fare gates. The Washington Metropolitan Area Transit Authority (WMATA) is upgrading its fare payment system and fare gates, which means SmarTrip cards issued prior to 2012 will stop working due to their old chip technology. If you dont see the Other Pending SmartBenefits section, then please review the scenarios below and apply the indicated solution. How do I transfer my SmarTrip card from one iPhone to another? Select "Manage Account" from the main menu. (Hotel staff are likely to use Metro to get to work, or to know people who do.) When you tap your card to a bus farebox, it works that same way except that the bus fare will be deducted immediately from the balance displayed. If you don't remember it, login to your SmarTrip account on the web to find the right phone number. Hello - My family just returned from a fabulous visit in DC. Please contact SmarTrip Customer Service to discuss. Free Metrobus to Metrobus transfers with unlimited Metrobus connections (including round trips) within a two-hour period. transit systems including WMATA Metrorail and Metrobus, Maryland Transit Select the "Add Passes or Stored Value" option. Click here for sales locations. Please see information above under "I did not receive my order yet.". shipping name and address for an online smartcard order that is Still have questions? Go to a 'blue' Fare Vending or to a 'black' Add Value machine, located at the entrance of every Metrorail station. (iOS15. The transit balance and pass associated with your SmarTrip card will not change. How do I access my SmarTrip card if my iPhone is lost or stolen? . 888.762.7874 (MF, 7 am8 pm), Washington Metropolitan Area Transit Authority, Learn more about using plastic SmarTrip cards , Learn more about SmarTrip on mobile devices , One payment method for rail, bus, and parking, Contactless mobile payments on your smartphone and watch, Auto Reload and never worry about reloading again, Balance Protection if your plastic card is lost or stolen, In addition to Metro trains, buses, and garages, SmarTrip is also accepted on ART, DASH, Fairfax Connector, Cue, RideON, TheBus, DC Circulator, Loudon Country Transit, and Potomac and Rappahannock Transit/PRTC. Call +1-888-SMARTRIP (+1-888-762-7874) (7AM to 8PM M-F) This website is best viewed using Internet Explorer 11, Edge, Chrome, Firefox, Safari and other newer browsers. Smartcard orders from the Online Store will include a circular blue icon If you are setting up your new phone as a new iPhone, and you removed your SmarTrip card from Apple Wallet on your old iPhone prior to disposing of it, simply select "Add Card' in Apple Wallet and follow the steps to restore your transit card. DC Smartrip Card - Purchasing outside the USA, how to getReagan National (DCA) to Dulles I(AID), Safe Places To Stay In The Washington DC Area. Why did my balance suddenly drop? Pass refunds are typically calculated within two days of when you reported the card as lost or damaged. You will need to have an iPhone 8 and iPhone 8 Plus and newer or Apple Watch Series 3 and newer with the most current version of IOS. www.smartrip.wmata.com. Unused Non-Rollover benefits will be credited back to your employer. My SmarTrip card in Apple Wallet is not working at the gate. However, you do not need to tap, as your Auto Reload cancellation has been processed. The balance can then be transferred to the new card using your registered SmarTrip account. How many SmarTrip and payment cards can I add to Apple Wallet? How do I purchase Stored Value or a pass for my SmarTrip card? Work Phone: (XXX-XXX-XXXX) We need your email address to activate the account and send you account notifications. however, it is possible that the confirmation email could not be Auto Reload is triggered when the value or pass on your SmarTrip meets a pre-determined threshold. 2. Log into your SmarTrip Online account and select the smartcard number the "SmartBenefits" section, you will see the detailed information on If additional information is needed, please contact SmarTrip Customer Service at 888-762-7874. SmarTrip@wmata.com or 888-SMARTRIP for additional information. Which smartcard passes can I purchase with my Transit Pass Benefits? and you can expect additional value or a new pass to be loaded on your SmarTrip app - If your SmarTrip card is registered you can view the balance and transaction history within the SmarTrip app on the card summary screen, or by logging into verification or other issues with your credit card account. Are there expiration dates for passes purchased in the SmarTrip app? How do I suspend my Recurring Order for a month? NOTE: You will be responsible for any Auto Reload amount charged to your credit card within five days of beginning the cancellation process. Choose the SmarTrip card you want to transfer. Follow prompts to authenticate. Metrorail station. 7-day pass OR Metro Select Pass). 202-962-1035 or mailing the same information to: Washington Metropolitan Area Transit Authority established by your credit card issuer), unsuccessful zip code to the registered cardholder. Click on the fares and a drop-down menu will appear. April 10, 2021, 5:44 AM Listen now to WTOP News WTOP.com | Alexa | Google Home | WTOP App | 103.5 FM It is time to check the numbers on the back of your old, trusty SmarTrip card. and registered van pools. more. 888.762.7874 (MF, 7 am8 pm), Washington Metropolitan Area Transit Authority. To use your transit card on a new device, you must first remove it from your old device. This is the version of our website addressed to speakers of English in the United States. Metro is. Forgot your username or password? has been registered or associated with your SmarTrip account: Login to your SmarTrip online account. When and how much will my credit card be charged for the Auto Reload? Your best bets may be to (1) save the card for your next visit, (2) give it to a friend who will be visiting DC, or (3) add it to the tip you leave for your hotel maid when you're leaving town, assuming that you don't need the card to get to the airport. Transportation Commission OmniRide, Alexandria DASH, Arlington Transit 888-762-7874 to see if your order can be cancelled. the card limits to be exceeded; the status will remain as "pending" If your order went through, it will be listed with status of If your Auto Reload expires . Check Your Wallet your SmarTrip Card could be obsolete as of March 1, 2022. How do I add a rail pass to my smart card? see our sales locations. You will see a checkmark on the Apple Watch display. For time-based pass products (e.g., the 7-Day Regional Bus Pass), the pass period begins the first day the pass is used. Once you receive your SmarTrip for the first time, or when first joining the NIH Transhare Program, be sure to use your card on the Metro system. change to "Shipped". For With the new update scheduled for later this year, Metro's fare gates will operate faster and more efficiently. Open the Wallet app on your iPhone and select the SmarTrip card you want to remove. questions, you can e-mail us at SmarTrip@wmata.com or call us at 1-888-762-7874. Fares SmarTrip About SmarTrip SmarTrip is your ticket to ride. (You could have two different cards though, one on your . Recommended boat ride from Alexandria waterfront / DC Wharf? The Maryland Transit Administration (MTA) uses a compatible payment system called CharmCard.A reciprocity agreement between the MTA and WMATA allows either card to be used for travel on any of the participating transit systems in the Baltimore-Washington . all recurring loads will be automatically deducted from your Transit associate with your account. Pass refunds are typically calculated within two days of when you reported the card as lost or damaged. Do I lose Stored Value or passes when I remove my SmarTrip Card from Apple Wallet or no longer have access to my iPhone? Also, if your pass was setup for auto reload, you must re-establish the auto reload for your new card. If your transfer is unsuccessful, remove the case from your iPhone and try again. If that doesn't help, then contact SmarTrip & SmartBenefits customer service at 1-888-SMARTRIP or at smartrip@wmata.com. How do I know when my SmarTrip card will expire? description will indicate the Scheduled Release Date, which is the

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